• Led the redesign of account onboarding, cutting median sign-up time from 9 to 4 minutes and raising completion by 18%.
• Built and maintain the Brightpay design system, used by six product squads across iOS, Android and web.
• Run monthly usability studies with customers and turn findings into a prioritised research backlog with product managers.
• Mentor three mid-level designers through weekly critiques and quarterly growth plans.

• Designed the self-serve dashboard builder, which became the most-used feature among enterprise accounts.
• Introduced design QA in the release process, reducing UI defects reported after launch by 35%.
• Partnered with sales engineers to redesign data import, removing the need for assisted setup for most new accounts.

• Delivered web and mobile interfaces for more than 20 clients in retail, education and healthcare.
• Created a responsive design starter kit that shortened typical project kickoff from three weeks to one.

• Redesigned the internal shipment tracking screens used daily by the operations team.

Thesis: Reducing form errors in mobile banking onboarding.

Open-source library of accessible form patterns for UK public-sector services, adopted by two local councils.

Volunteer-run monthly critique sessions for early-career designers in London, hosted since 2019.